Hiring a lift company is one of the basic necessities of any building or property manager in modern western society. As lift technology becomes more complex, and these devices become more and more mechanised, the need to hire experts to ensure maintenance becomes more and more pressing.
This, in turn, has paved the way for a slew of companies specialising in lift installation, repair and maintenance to spread across every major city in the western world. As tends to happen in this type of situation, supply became much larger than demand, and it became necessary for property managers to identify indicators which might help them separate a committed, professional lift company from a less engaged or involved one. The main ones are identified and explained in the lines below.
Communication is one of the key strengths for any business, and lift repair companies are no different. A lift company which does not take the time to clarify their customers’ doubts prior to contracting, or who are difficult to get in touch with should difficulties arise, was probably not that committed to delivering good service to begin with, and should be avoided in future work opportunities. On the flipside, a company which displays good communication skills should be taken into consideration when looking to contract for a job.
After contracting a lift company for a specific job, building managers should be careful to keep an eye out for the amount of work being done by that company’s engineers. If they are delivering little more than the bare minimum required, or look like they are not invested in their work, it might be a good idea to choose a different lift company next time around.
These two factors are arguably the main indicators of whether or not a lift company commits to jobs they are offered; they should, therefore, be used by property managers to gauge and compare service levels across different companies ahead of contracting a job.