Lift Maintenance: Your Top Questions Answered

At Sheridan Lifts, we appreciate that knowing about the lifts in your building or under your care isn’t easy and that often, it’s best to just leave it to the professionals and so we pride ourselves on making this process as painless as possible for our customers. To help, we have listed and answered the most asked questions regarding lifts.


How often should I service my lift?

The type of lift you have determines the frequency of a service as well as the number of floors served and the level and type of use it is subjected to. When deciding upon maintenance, you should remember that servicing is more about prevention that cure i.e. more service visits should result in a more reliable lift and lower running costs in the long term.


What does a service visit involve?
During a service visit, one of our engineers will check the safety features on the lift, as well as cleaning, lubricating and adjusting all components to achieve maximum performance. The engineer would then detail any comments such as suggested repairs or works of improvement not covered by the contract – much like when you service a car. A report will always be issued after each engineer visit.
Will my lift be out of action while an inspection or service is taking place?
Always. The engineer will need to check many items within the shaft and the motor room meaning the lift will be deemed ‘out of service’ while the engineer is on site. This is to ensure the safety of both engineers and those who use your lift within your buildings.

What happens if my lift breaks down?

It is your responsibility to have appropriate arrangements in place to deal with emergency breakdowns in the event that an unsafe condition may be caused.


What happens if my lift needs repair?
In addition to the breakdown emergency service, your lift service provider should have the capability to provide repairs.
Will I be charged for breakdowns/repairs?
It all depends on the type of contract you have with your service provider and the nature of the fault. Matters outside a lift company’s control – such as misuse or vandalism – would normally not be covered by any contract though it is adviseable to look into what cover is in place for acts of terror.

What happens if someone is trapped within the lift when it breaks down?
The person within the lift car must always be able to call for help via the emergency alarm device within the lift car. Any reputable lift company should treat trapped passengers as a priority and many lifts also now have a telephone facility within the lift car tailored for emergency use.