What to Do When Your Lift Breaks Down

When a lift breaks down, it’s very easy to panic! You might find that some of your operations instantly become more difficult, or even impossible without emergency lift repairs. For example, you might be unable to offer accessible options for customers and staff with mobility issues, you might have unhappy resident, or you may even have a user trapped in the lift, which can be distressing, and even dangerous.

However, our phone line for repairs in an emergency is open 24 hours a day, 7 days a week, 365 days a year! When it comes to emergency lift repairs, we offer a guaranteed 1-hour callout in the case of entrapment so that your users can relax knowing there is an experienced engineer on the way to help them as soon as possible! Time is of the essence when it comes to a lift breakdown, so we also offer guaranteed 4-hour callouts in the case of breakdown without entrapment, so that you can feel confident you’ll be back on track very soon, and can offer your users an accurate time estimate on when your lifts will be back in action.

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Our lift engineers will be with you as soon as possible and will work closely with your onsite teams to identify the root of the issue to solve it quickly and without any fuss. If your issue can’t be fixed right away, we’ll give you an accurate timeline and arrange any further visits required by our team with you, so you know there’s a plan in place to get things fixed. Our expert team of lift engineers are all highly experienced and fully qualified, so you know you’re in safe hands with the Sheridan Lifts team.

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Emergency Lift Repairs in the UK

At Sheridan Lifts, we have local engineers in all of our service areas, which allows us to get out to your lift breakdown as quickly as we can. We carry out emergency repairs for customers in a range of key areas:

  • Manchester, Liverpool, Leeds and the North-West
  • Birmingham, Leicester, Nottingham, Derby and the East Midlands
  • Hertfordshire, Bedfordshire, Buckinghamshire, London, Essex and Kent

By specialising in lift repairs in these areas, we’re able to offer rapid response to local businesses and building managers who need help with a lift breakdown by getting our qualified engineers out to your site as quickly as we can. Not only does a rapid response time reduce stress for you and your lift users, it also helps to prevent operational issues caused by delays, or even legal issues if the issue isn’t sorted out quickly.

What Types of Lifts Do We Repair?

At Sheridan Lifts, we’re very proud of our wide range of expertise when it comes to the type of lifts we can repair. We work in both residential buildings and private homes, as well as in shops, commercial settings and industrial applications.

We specialise in both the installation and repair of many different lift types, including:

  • Passenger Lifts
  • Platform Lifts 
  • Service Lifts
  • Dumbwaiter Lifts 
  • Glass Lifts 
  • Car Lifts 
  • Bespoke Lifts 
  • Energy-Saving Lifts
  • Scenic Lifts 
  • Goods lifts

Enquire For Your Lift Repair

The Importance of Regular Lift Maintenance

As well as offering emergency lift repairs, the Sheridan Lifts team also offer long-term, bespoke lift maintenance packages to help prevent future issues. This is something our team will be able to discuss with you onsite to ensure that your lifts are not only working as they should be, but also that they are legally compliant with all the standards and checks required of them. This protects you in case of future breakdowns, while also making them much less likely to occur.


Why Do Lifts Break Down?

The main reason that lifts break down is due to a lack of regular maintenance. More often than not, the lift breakdowns we visit could have been avoided with more regular or more thorough maintenance. Electrical checks, motor checks, doors and door mechanism checks, and a whole range of other tests and examinations can be used to pick up issues with regular wear and tear before they become issues that may cause a breakdown.

Overusing or improperly using a lift can also contribute to lift breakdown. Ensuring that all doors and shutters are being used properly, that weight limits are being strictly followed and that lifts are not being overused, for example, are all good ways of preventing lift breakdown.


It’s also incredibly important to use your lifts as instructed from a safety perspective, as lift breakdowns from improper use can be much more severe and much more dangerous than most breakdowns caused by wear and tear.

Improper installation can also be the culprit of some lift breakdowns. If your installer has cut corners or missed out important safety checks, you may find your lift breaking down more quickly than it should do. If you’re unsure if your lift has been installed properly, the team at Sheridan can also carry out examinations and routine maintenance to catch any issues or fix these problems before they cause a breakdown.

Why Call Sheridan Lifts in Case of a Lift Breakdown?

The team at Sheridan Lifts are highly experienced in attending lift breakdowns, so we’re confident we’ll have the tools, knowledge and expertise to get your lifts back in action as quickly as possible. We pride ourselves on our quick callout and turnaround times, and know the industry inside out, so are able to offer the best possible solutions, both in the long-term and short term. We’re also always growing and developing our skills alongside industry updates, and pride ourselves on having an extensive range of industry qualifications and accreditations within our team, including:



We are naturally a fully affiliated member with LEIA (Lift & Escalator Industry Association) and we carry all required certification to undertake approved lift installation works.


Customers are assured of peace of mind that all lift installations are undertaken with due diligence and project management, whilst the products used boast of being completely open protocol, ensuring the ease of future maintenance and fault finding.


We can also offer extended warranties of up to five years.

What Else?

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We are contactable 24 hrs a day via a dedicated UK based phone number


We have engineers and lift technicians situated throughout the UK

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We are a family run and managed business, offering a more personable service focused on the needs of our customers


Longevity and loyalty – some of our longest serving clients have been on our books for 30 years. If that isn’t testament to our services, then nothing is!

Get in Touch With Our Team for Emergency Lift Repairs

At Sheridan Lifts, we’re available 24 hours a day, 7 days a week, 365 days a year in case of emergencies and lift breakdowns. Call our 24-hour emergency phone line on 0161 203 6299 to get an experienced lift engineer out to your location quickly, efficiently and with minimal stress or fuss.

To discuss lift installation or maintenance with our sales team, give us a call or get in touch using our website form, and we’ll be happy to offer advice and guidance on the right next steps for you and your project.

Our Lift Industry Membership & Accreditations


SafeContractor Accreditation


ISO 14001 2015 Certification


ISO 9001 2015 Certification


ConstructionLine Gold Membership


Case Studies

Kellogg’s GB

We are currently working with our long standing, highly valued client Kellogg’s GB at their factory site in Greater Manchester. Throughout the ongoing coronavirus pandemic the site