Working for one of the largest independent Lift business’ in the UK, providing vertical transport solutions to the UK public and private sectors, high profile large national UK clients. Sheridan Lifts pride itself on operational excellence and consistent client satisfaction, you will be part of the team who manages the highest profile clients in the business. The Account Manager will manage a portfolio of smaller Key Accounts, with a view to achieving organic growth within the accounts through excellent service delivery. This role will involve communicating with your accounts both face to face and remotely, including travelling to client sites for meetings. Regular place of work will be the Manchester office of Sheridan lifts. The role offers opportunities to grow as the department structure has routes for developing your skill set and progressing your career.
Key Responsibilities
• Managing your own Account Portfolio to maximise organic account growth.
• Meetings with customers, to advise on performance and compliance and any improvements or recommendations we have for them.
• Advising service of your monthly services due for your accounts.
• Checking Joblogic on a daily basis to ensure that all services, call outs completed by service.
• Keeping and maintaining spreadsheets for call outs, service management and any repairs.
• Assisting clients on queries they may have and finding a resolution.
• Phone calls to customers and engineers.
• Key Accounts work as a team, when you or other members of the team are away, we cover accounts, to ensure client has a seamless interaction with our team.
Role Requirements:
Experience: Experience of working in a high pressure service department, ideally within a lift maintenance business.
Communication Skills: Exceptional written and verbal communication skills, with good written and spoken English. The ability to hold a client meeting, either face to face or remotely. (Head of Key Account will assist Account Managers on some client meetings)
Professional Conduct: As an Account Manager at Sheridan lifts, you will have a responsibility to present both yourself and the company to the client, maintaining integrity, reliability and a strong client relationship. This would include clear and respectful communication, ensuring all
interactions whether with customers , suppliers, or internal colleagues are courteous and professional. The role demands accuracy and transparency in handling contracts, pricing and service agreements as well as prompt responsiveness to client inquiries and issues. Confidentiality is critical when dealing with sensitive clients or company information. Additionally, the account manager should demonstrate problem solving skills, accountability for commitments and adherence to safety and compliance. Ultimately professionalism means acting as a trusted representative of the company, fostering confidence and long-term customer partnerships. Suitable office workwear should be worn for all customer facing meetings, whether face to face or on teams.
Cross Department Collaboration: Work closely with service and repairs to ensure both service and
repairs are completed in a timely manner and communicate using the relevant channels any
updates.
Systems Proficiency: Experience with Joblogic, Excel and Microsoft word and teams.
Financial Management: Each client will have a bespoke set of financials. Purchase order
management is important, to ensure Sheridans can bill for jobs afterwards, the sourcing of the
PO’s will be your responsibility. Part of this is also knowing your client financial situation,. Ie., year
end, budgets for repairs, capex opportunities and priorities for the client. Identify opportunities
for upselling and cross selling lifts products and services.