The festive period is always a busy time for our engineers.
Whilst our head office itself may be closed, many of the businesses we look after are 100% reliant on their lifts for business-critical production purposes.
As such, we can never rest on our laurels and our engineers are on call up and down the country to ensure that any issues or emergencies can be addressed with our fast and reactive lift maintenance service if we are needed on site.
This year, one of our key clients entered the third year of offering their Black Friday deals. The first year saw them offering deals over a 3 day period, last year they ran their offers for 11 days, and this year their Black Friday deals ran for 21 days.
For this period, they stipulated the importance that all their lifts needed to be fully functional in order to deal with the high demand this would generate. Not to mention facilitating first-class service to customers where product orders were shipped in a timely fashion after the order date.
As a response to that, we offered them a 30-minute call out wait time should any of the lifts encounter problems.